1. WHO WE ARE

Carved Bags is a UK-based business operated by Andrew Cook, specialising in handcrafted leather bags and accessories. We are committed to protecting and respecting your privacy and handling your personal information responsibly.

2. INFORMATION WE COLLECT

We may collect information that you voluntarily provide when:

• Placing an order
• Submitting a custom design enquiry
• Contacting us through the website
• Subscribing to updates or newsletters

This information may include:

• Name
• Email address
• Telephone number
• Delivery address
• Order information
• Custom design requirements

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil orders
• Respond to enquiries
• Communicate regarding custom artwork requests
• Deliver products and provide customer support
• Improve our products and services

We will never sell your personal information to third parties.

4. SHARING YOUR INFORMATION

We only share personal information where necessary to:

• Process payments
• Deliver orders
• Comply with legal obligations

Any service providers used are expected to handle your information securely and in accordance with applicable privacy laws.

5. DATA STORAGE & SECURITY

We take appropriate measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure

While every effort is made to protect information, no internet transmission can be guaranteed to be completely secure.

6. YOUR RIGHTS

You may request to:

• Access the information we hold about you
• Correct inaccurate information
• Delete your personal information
• Restrict or object to certain uses of your data

Requests can be made using the contact details below.

7. COOKIES

Our website may use cookies to:

• Improve website performance
• Remember website preferences
• Analyse visitor behaviour
• Enhance user experience

For more information, please refer to our Cookie Policy.

8. THIRD-PARTY SERVICES

Our website may use trusted third-party providers for services such as:

• Website hosting
• Payment processing
• Website analytics
• Email communications

These providers have their own privacy practices and policies.

9. RETENTION OF DATA

We retain personal information only for as long as necessary to:

• Fulfil orders
• Provide customer support
• Meet legal and accounting obligations

When information is no longer required, it will be securely deleted.

10. CONTACT US

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Carved Bags
Andrew Cook

Email: enquiries@carvedbags.com

🛡 YOUR PRIVACY MATTERS

Carved Bags values your trust and is committed to protecting your personal information.